With the Senior Director, establish and monitor S&I Team goals Provide technical/substantive guidance to S&I Team members and ensure smooth, consistent, and predictable workflow in day to day operations, with an emphasis on accountability and results to meeting business driver timelines for market adoption Plan, organize, execute, analyze, and perform technical work relat

Lead and develop a high performing team of staff who are responsible for the account management support of the Accreditation and NCDR portfolio of registries and quality programs. Ensure the provision of excellent customer service through clear, concise and consistent written and verbal communication to all internal and external stakeholders Maintain a positive, accountab

Be the first point of contact for account management inquiries via the Salesforce queues for both Accreditation and NCDR answering if training has been provided else routing to colleagues for client resolution Provide excellent customer support via calls and emails with prospective and existing participants Conduct routine follow ups on open account management cases accor

Content expert for cardiovascular service lines; maintains this expertise through literature review, educational opportunities, and interaction with others in the field Champion for disease specific accreditation instrument (the Tool) development; manages the process to develop and maintain a product that is based on documented science and reflects current health policy r

Serve as main staff liaison to the Fellows In Training and Early Career Professionals Sections and Councils and their affiliates work groups and initiatives. Assist section chairs in planning and executing various member initiatives and programs. Organize and attend conference calls/meetings, prepare meeting materials, minutes, action items, and follow up for assigned mem

Serve as the subject matter expert for internal or external meeting and event logistics, including by providing guidance and education to stakeholders through the planning process Partner with colleagues to understand meeting and event goals and requirements, providing superior customer service and guidance as a logistics expert Manage all logistical aspects of meetings a