Someone with experience facilitating requirements gathering and business documentation processes, including design, testing, and gap analysis Experience working with process owners to create and support the creation of user stories, ensuring required criteria is met, including the configuration of ServiceNow modules to meet specific needs as well as ongoing technical supp

Implement and enforce security policies and procedures to ensure compliance with applicable laws, regulations, and standards. Develop, implement, and monitor security controls to protect information systems from threats and vulnerabilities. Conduct regular audits and assessments to ensure compliance with security policies and regulatory requirements. Identify, assess, and

Manage and troubleshoot new or existing server operating systems for related infrastructure software and hardware. Maintain Cloud ( Azure ) platform s Upgrading, installing, and configuring application software Administer day to day sustainment, integrity, security, and availability of infrastructure platforms. Execute capacity analysis, maintain the security posture of i

Provide comprehensive support for incident and request management, ensuring all tickets are logged, categorized, prioritized, and resolved efficiently. Serve as the primary point of contact for IT related issues and requests, delivering high quality customer service to users. Troubleshoot and resolve IT issues, escalating complex problems to higher level support as necess

Serve as the single point of accountability for contract performance and project scope. Lead project kickoff, sprint/scrum ceremonies, and provide accurate status reports. Ensure software delivery includes production ready software, unit tests, and user stories. Translate requirements into user stories with clear definitions. Manage resources, project activities, schedule

Manage and troubleshoot new or existing server operating systems for related infrastructure software and hardware. Administer day to day sustainment, integrity, security, and availability of infrastructure platforms. Execute capacity analysis, maintain the security posture of infrastructure systems, and monitor performance. Create standard operating procedures, maintenanc

Lead architecture efforts with a focus on core ServiceNow capabilities. Plan and execute application releases. Lead solution and technical design for project enhancements. Troubleshoot complex technical issues and provide hands on development as needed. Guide and mentor junior developers. Estimate, plan, and report on project tasks. Qualifications Required Bachelor's degr

Support continuing tech nical assessment to identify issues and make recommendations on improving overall product stability Supports sustainment of existing functionality and new, complex efforts like adding new module s and workflows or resolving complex technical issues Designs enhancements and features with organizational needs in mind to (including policies and proced

Developing and maintaining well documented policies, standards, processes, controls, and workflows that enable asset management throughout all stages of the lifecycle Entering and maintaining information on assets into the approved asset tracking system to address budgeting, inventory, contracts (maintenance and service agreements), and cost Assisting in the development o

Manage and troubleshoot new or existing server operating systems for related infrastructure software and hardware. Maintain Cloud ( Azure ) platform s Upgrading, installing, and configuring application software Administer day to day sustainment, integrity, security, and availability of infrastructure platforms. Execute capacity analysis, maintain the security posture of i

Administer and manage the organization's network infrastructure, including LAN, WAN, and wireless networks. Provide network support to users, addressing connectivity issues and ensuring reliable network access. Configure network devices such as routers, switches, and access points to ensure optimal performance and security. Monitor network performance and availability usi

Process Improvement Consultant Job Locations US Remote | US TX San Antonio Job ID 2024 3233 Category Project Management Type Full Time Job Description We have an opportunity for a Process Improvement Consulta nt to join our Business Operations team . The successful candidate will be a creative thinker and problem solver, with a passion for education and training. In this

L ead a team of Asset Management Analyst s in execution of customer approved IT initiatives and general asset management tasks . Determine and monitor personnel requirements, help establish work priorities, assign duties, and instruct personnel on special requirements and high priority workloads. Assess, monitor, mitigate, and resolve program and project level risks and i

Provides leadership and direction for Project and Program management staff, providing client and project management support, leading to high quality client delivery. Oversees TO administration to ensure compliance with all TO deliverables, terms and condition and service quality. Responsible for TO governance, client relationship management, performance, and deliverables

Technical Leadership Provide technical guidance and mentorship to a team of DevOps engineers, ensuring best practices in code quality, security, and performance. DevOps Implementation Design, implement, and manage CI/CD pipelines using AWS and other relevant tools to ensure seamless integration and delivery of applications. Infrastructure Management Oversee the configurat