Manage parts sales order backlog. Utilize JDE information effectively and efficiently while entering all customer parts orders into JDE Receive and handle customer requests and complaints via phone, fax or computer. Inform customer of parts prices, shipping date, anticipated delays, and any additional information needed by customer. Call customers when necessary to advise

Implement instant rebate programs through wholesale and retail channels Convince Utilities, Government agencies and Implementers to redeploy funds into the most effective rebate programs Present program best practices at industry events (I.e ENERGY STAR Product Partner Meeting) Lead the effort for A. O. Smith to be recognized every year by the EPA for sustained excellence

Review customer portals for orders and shipping information. Ensure that inventory is available to fulfill all shipments to meet the required departure dates by utilizing the SAP warehouse management system. When needed, to assist in preparing orders to ship with ability to lift 50 pounds. Transacting orders in SAP pick/ pack and ship. Creation of VICS bill of lading as n

Provides world class customer service in a fast paced customer service center (an average of 60 customer contacts per day) which includes o Answering incoming calls and emails, as well as following up on previous issues with customers solving electric and gas water heater equipment issues, o Documenting calls, installation, and product information. o Researching product/p

Manage parts sales order backlog. Utilize JDE information effectively and efficiently while entering all customer parts orders into JDE Receive and handle customer requests and complaints via phone, fax or computer. Inform customer of parts prices, shipping date, anticipated delays, and any additional information needed by customer. Call customers when necessary to advise

Assess current pricing structure by sales channels and align structures/methodologies Manage pricing infrastructure of assigned product line Develop and implement well defined pricing policies that capture critical pricing decisions, steps, owners, approval levels, and exception processes Review pricing at recent acquisitions and determine the best way to integrate the pr

Responsible for supervision of Quality Technicians/Analysts, setting daily priorities, and assisting with the coordination with other departments. Implements and enforces a quality production program to ensure conformity of purchased material and final products to quality standards. Compiles and maintains inspection reports and records, including investigative and correct

Provides world class customer service in a fast paced customer service center (an average of 60 customer contacts per day) which includes Answering incoming calls and emails, as well as following up on previous issues with customers solving moderately complex electric and gas water heater equipment issues on multiple product lines, Documenting call, installation, and prod

Maintain comprehensive trademark database and docket all pertinent deadlines Coordinate with business teams, in house attorneys, and outside counsel to ensure that all prosecution actions, renewal deadlines, and other matters are handled in a timely manner Perform and/or oversee trademark clearance searches and analyze search results to provide actionable legal advice to

Gain industry and organizational knowledge through daily business interactions and job assignments. Develop business and analytical skills needed for career of his or her choice. Works independently and within a team environment. Is responsible for meeting deadlines and setting priorities. Updates manager regarding project status on a regular basis. Demonstrates ability t

Respond to production work orders regarding troubleshoot, repair and maintain a wide variety of manufacturing & facility equipment which includes fabrication, mechanical, pneumatic, hydraulic, electrical, PLC and robotic processes. Become familiar with APCOM's product specifications and the quality standards, including assisting in the development and upkeep of operating

Manage EHS budget and ensure the facility adheres to all relevant EHS laws and regulations Represent facility and take an active role on Global EHSS Council Manage EHSS through ISO based management platform and reporting tools. Perform routine tasks such as project safety plans, risk assessments, job hazard analyses, incident investigations, inspections, workplace observa

Document system infrastructure and methods to ensure workflows are established and managed; Enhance SCADA solutions for optimal business performance. Drive business case optimization and value engineering initiatives for SCADA offerings. Create a 3 year real time performance monitoring roadmap reviewed by digital operations executive steering committee. Develop and optimi

Maintain and transfer of documentation for electrical infrastructure changes to the contractor maintaining the Single Line Drawing. Lead and manage the Electrical PM systems to meet all A. O. Smith standards. Lead safe electrical compliance training to meet OHSA/NFPA 72E standards. Coordinate and communicate tasks to workers for the timely completion of. Understand and mo

Develop water heater, boiler, and heat pump control strategies in collaboration with product development teams and external partners. Create water heater control specifications and Statements of Work based on customer requirements. Design, development, integration of electronic/electromechanical control systems used in residential and commercial water heaters and boilers