Provide technical support to end users through phone, email, or chat for hardware, software, and systems issues and support for call overflow during peak time or reduced staff . Troubleshoot and resolve hardware and software issues, escalating complex problems as necessary and Act as the escalation path to resolve moderate to highly complex technical issues. Utilize Micro

s , and industry context to align change initiatives with strategic goals Analyze the impact of proposed changes on various aspects of the organization, including processes, systems, culture, and people Execute a plan to collect and update stakeholder information, establish mechanisms to collect feedback for ensuring ongoing data accuracy and relevance, and adjust plan for

Lead efforts to analyze data sources, identify the best sources for stakeholder information, and establish and maintain relationships with key points of contact Develop relationships with stakeholders and has a working knowledge of the organization's business operations, objectives, and industry context to align change initiatives with strategic goals Analyze the impact o

Junior ServiceNow Developer Job Locations US Remote Job ID 2025 3601 Category ServiceNow Type Full Time Job Description We have an opportunity for a Junior ServiceNow Developer to join our talented ServiceNow implementation practice supporting US Federal customers. We are seeking candidates who can demonstrate their ability to perform with agility and act with an understa

s , and industry context to align change initiatives with strategic goals Analyze the impact of proposed changes on various aspects of the organization, including processes, systems, culture, and people Execute a plan to collect and update stakeholder information, establish mechanisms to collect feedback for ensuring ongoing data accuracy and relevance, and adjust plan for

s , and industry context to align change initiatives with strategic goals Analyze the impact of proposed changes on various aspects of the organization, including processes, systems, culture, and people Execute a plan to collect and update stakeholder information, establish mechanisms to collect feedback for ensuring ongoing data accuracy and relevance, and adjust plan for

Coordinate the successful development and delivery of compliant, competitive, cogent, and compelling proposals through effective leadership and collaboration across teams that include internal staff, corporate partners, consultants, and supporting vendors. Exercise responsibility, accountability, and authority on each assigned proposal, from early Capture support (e.g., R

Serve as a key representative, aligning with organizational priorities through effective communication and relationship management to ensure superior service delivery and positive customer connection Understand client needs and preferences, addressing concerns promptly to enhance customer experience and expand service offerings Develop compelling storytelling and editoria