Lead the design and creation of graphics, digital media, and visual content for change effort communications across a diversity of formats (e.g., briefings, newsletters, flyers, posters, fact sheets, websites, social media, news and announcements, trifolds, and branding materials) Lead the development of communication artifacts Develop and distribute newsletters on a quar

Develop and configure ServiceNow ITSM modules, including but not limited to Incident, Problem, Change, Knowledge, Continual Improvement, and Request Management. Implement and optimize CSM functionalities such as case management, knowledge portals, virtual agents, and proactive service workflows. Integrate ServiceNow with external systems using APIs and ServiceNow connecto

Lead advanced cybersecurity assessments using the NIST SP 800 171 DoD Assessment Scoring Template and other frameworks. Guide teams in entering and analyzing assessment results in the Supplier Performance Risk System (SPRS) and other reporting systems. Strategically analyze and enhance system security practices to ensure robust protection of enterprise information systems

Oversee overall program management activities, ensuring compliance with all project management requirements. Maintain and manage the Program Management Plan (PMP) and individual project schedules. Coordinate and support the COR and project managers in risk management and risk registry maintenance. Ensure project timelines, resources, milestones, and checkpoints are approp

Drive day to day project management activities, ensuring successful project execution, using a standard project management methodology to guide projects in a consistent and organized manner. Coordinate with the COR and project managers to provide regular project plans and schedule updates. Maintain individual project schedules for various projects, ensuring timelines, res

Ensure continuity of the SharePoint environment, maintaining its integrity and performance. Assist in building and implementing NCUA's strategic vision for the SharePoint environment. Collaborate with stakeholders to ensure SharePoint solutions meet organizational needs and goals. Define, document, and validate an appropriate technical architecture for SharePoint solution

Lead the design and development of solutions, ensuring they align with agency's strategic vision and technical requirements. Provide continuous institutional knowledge and guidance on legacy applications, ensuring their effective operation and integration with new systems. Collaborate with stakeholders to understand business needs and translate them into technical require

Lead all phases of solution design and development, from initiation to deployment, ensuring that data solutions align with the agency's mission goals and objectives. Develop and implement data solutions that effectively support the agency's operational needs and strategic initiatives. Create and maintain comprehensive documentation for data solutions, including data refer

Develop and implement data management strategies, analytics solutions, and reporting tools to meet the agency's mission goals. Design, create, and maintain dashboards and reports that provide actionable insights and support decision making processes. Provide solutions for data storage and repository management, ensuring efficient and reliable access to business intelligen

Design, develop, and manage SQL databases to support business intelligence and reporting needs. Optimize and enhance SQL Server performance, including troubleshooting and resolving database issues. Implement data integration solutions and ensure data accuracy and integrity. Develop, manage, and enhance Power BI reports and dashboards to provide actionable insights and sup

s and standards. Interfacing with Outside Personnel Engage with external personnel as necessary to ensure project requirements are met. Work and Personnel Organization Organize and direct the work of multi disciplinary teams to achieve project objectives . Complaint and Problem Resolution Address complaints and resolve issues associated with the Performance Work Statement

Utilize the Government's incident management system (currently MHS ServiceNow) to support all ITSM processes. Provide on site and/or remote support for office automation and IT services across various site locations using Enterprise supported networks. Ensure proper escalation of incidents when necessary, documenting support requirements in approved SLAs/OLAs. Establish a

Utilize the Government incident management system (currently MHS ServiceNow) to support all available ITSM processes. Provide on site and/or remote support for office automation and IT services at all site locations. Ensure incidents are escalated appropriately when they fall outside the authority of the Infrastructure and Operations Division (IOD). Document support requi

Supervise and coordinate activities of IT Service Desk Specialists, Coordinators, or Technicians. Ensure effective communication and collaboration among team members to resolve technical issues efficiently. Identify, troubleshoot, or resolve complex information systems problems to minimize downtime of applications and personnel. Utilize advanced technical skills to resolv

Provide maintenance and support for Local Area Networks (LAN), Wide Area Networks (WAN), and wireless LANs. Ensure network connectivity and optimal performance across the DC, VA, and MD Sites. Utilize the Government incident management system (currently MHS ServiceNow) to track, manage, and resolve network related incidents. Respond to and resolve network related issues t