Team Management 1. Manage team tasks and responsibilities, including prioritizing and assigning technical work. 2. Coach, mentor, and provide day to day direction for team Salesforce developers and admins. 3. Oversee both operational and project based activities, ensuring timely execution of projects and tasks. 4. Listen to team feedback and escalate risks / issues when a

Implement long term strategic goals and short term tactical plans for managing and maintaining Member Business Services (MBS) systems and software. Ensure that proposed and existing systems architectures are aligned with organizational goals and objectives. Provide architectural expertise, direction, and assistance to Systems Analysts, Engineers, and software development

Provide Tier 1 ticket resolution for users across the applications developed and supported by the Digital Platform Technology team. Use established processes and tools to accurately triage bugs and user issues in a timely manner. Provide timely and exceptional customer service by communicating issue status and resolution to users. Generate weekly, monthly and ad hoc repor