Provide remote support to clients by troubleshooting hardware, network, software, application, technical and customer service related requests/issues/questions/inquiries. Provide resolution to issues in accordance with service level agreements. Maintain regular updates and appropriate status for cases. Deliver solutions by identifying problems, researching answers, and gu

Provide remote support to clients by troubleshooting software, custom built applications, hardware, or network related issues. Guide clients through the setup of hardware, software, and networking to support the system. Guide clients through diagnostic and troubleshooting. Translate technical details or troubleshooting steps to clients with varying levels of experience. P

Responds to various inbound and outbound calls, digital chat and SMS messaging, fax, customer emails, active tickets, etc., with pleasant telephone and efficient chat etiquette, the ability to effectively communicate information, provide inquiry resolution and respond to customer escalation per established processes. Serve as a knowledgeable resource to customers utilizin

Responds to various inbound and outbound calls, digital chat and SMS messaging, fax, customer emails, active tickets, etc., with pleasant telephone and efficient chat etiquette, the ability to effectively communicate information, provide inquiry resolution and respond to customer escalation per established processes. Serve as a knowledgeable resource to customers utilizin

Overview Spearheads customer engagement and retention activity against annual goals for increased product usage, increased customer satisfaction metrics, and the achievement our self service and training resources deliver the education outcomes for our customers. Tracking and driving metrics across software platforms training resources and guides to achieve department exp

Responds to various inbound and outbound calls, digital chat and SMS messaging, fax, customer emails, active tickets, etc., with pleasant telephone and efficient chat etiquette, the ability to effectively communicate information, provide inquiry resolution and respond to customer escalation per established processes. Serve as a knowledgeable resource to customers utilizin

In partnership and in service to the CHRO, the Sr. HRM will plan, lead, develop, and coordinate the policies, activities, and staff of the Human Resource (HR) department to ensure facilitation of enterprise wide best practices, legal compliance, policy compliance, and successful execution of department annual goals and initiatives. This includes, but is not limited to Dev

Responds to various inbound and outbound calls, digital chat and SMS messaging, fax, customer emails, active tickets, etc., with pleasant telephone and efficient chat etiquette, the ability to effectively communicate information, provide inquiry resolution and respond to customer escalation per established processes. Serve as a knowledgeable resource to customers utilizin

Leads and directs Training Department daily operations to ensure all training goals, KPIs, and training solution standards are met or exceeded. Manage all Training Department personnel, including hiring, performance, and prioritization of work and responsibilities amongst the team. Evaluating performance of training personnel through establishing objectives measurements a

Responds to various inbound and outbound calls, digital chat and SMS messaging, fax, customer emails, active tickets, etc., with pleasant telephone and efficient chat etiquette, the ability to effectively communicate information, provide inquiry resolution and respond to customer escalation per established processes. Serve as a knowledgeable resource to customers utilizin

Serves as the Company's function to maintain the office administration of the brick and mortar office locations in United States and Canada, with lite management oversite of China facilities as needed by Developing and maintaining a complete vendor list with contact and account information. Ensuring all Aspira facilities vendors and Human Resources vendors utilize the cor

Spearheads proof of concept, pilot, and deploy transformation network services, including hardware, cloud, and software, against corporate Information Technology and product architecture needs. Established standards for new or upgraded networks, collecting and evaluating input from researchers, systems administrators, contractors, vendors, etc., to develop specifications,

Provide desktop/software/peripheral support for computers and peripheral devices. Provide end user assistance, troubleshooting, issue resolution, installation, and reinstallation services in support of computers, applications, peripherals, and devices. Resolve Tier I (phone and remote support) and Tier II (touch labor) service tickets dealing with desktop support. Provide

Collaborating with engineering and development teams to evaluate and identify optimal cloud solutions. Modifying and improving existing systems. Educating teams on the implementation of new cloud technologies and initiatives. Designing, developing, and deploying modular cloud based systems. Developing and maintaining cloud solutions in accordance with best practices. Ensu

Responds to various inbound and outbound calls, digital chat and SMS messaging, fax, customer emails, active tickets, etc., with pleasant telephone and efficient chat etiquette, the ability to effectively communicate information, provide inquiry resolution and respond to customer escalation per established processes. Serve as a knowledgeable resource to customers utilizin