Corporate Communications & Content Draft and edit press releases, blog posts, infographics, award submissions, executive materials, newsletter content, and other external communications in alignment with approved messaging. Support media relations activities, including developing briefing materials, coordinating media inquiries and interview logistics, and supporting foll

Define product vision and strategy, ensuring alignment with company goals. Develop product roadmaps and prioritize features based on business value, customer feedback, and market demand. Collaborate with cross functional teams, including engineering, design, marketing, and sales, to bring products to market. Own and maintain the product backlog, translating features and f

VAR & FSI Relationship Management (Primary Focus) Serve as Keyfactor's senior relationship owner for our federal VAR and FSI network. Build multi threaded relationships across capture, contracts, sales, and technical teams at major FSIs (e.g., IBM, Booz Allen Hamilton) and premier public sector VARs/distributors (e.g., Carahsoft, Norseman, Merlin, WWT and several others).

Shape the strategy for Keyfactor's core solutions, defining priority buyers, use cases, market requirements, growth opportunities, and measures of success. Partner with Product leadership throughout the product development lifecycle, using customer research, market evidence, and commercial insight to influence roadmap priorities and investment decisions. Maintain deep flu

Lead technical discussions with key clients, understanding their requirements and challenges, and providing advanced technical solutions that align with their business objectives. Drive solution development for key accounts, ensuring that solutions are tailored to meet specific customer needs and are technically robust. Provide advanced technical guidance and expertise to

The Strategic Account Director is responsible for driving revenue growth through expansion deals within the most strategic customer accounts . This role focuses on identifying and closing upsell and cross sell opportunities, deepening customer relationships, and collaborating with internal teams to deliver tailored solutions that meet c ustomer needs. Success in this posi

Understands and contributes to contract negotiations. Delivers reliable forecasts and accurate reporting for the territory. Collaborates with marketing to build out the go to market (GTM) strategy. Manages pipeline over long sales cycles. Develops new accounts while maintaining and sustaining successful long term relationships with key decision makers up to and including

The Strategic Account Executive is responsible for driving revenue growth through expansion deals within the existing customer base focused specifically on the technology vertical. Applicants must be legally authorized to work in the United States Job Responsibilities Proactively identify upsell and cross sell opportunities by deeply understanding customer needs and align

Provide strategic leadership in designing and implementing solutions for large scale projects. Drive innovation and thought leadership in customer engagements. Collaborate with Sales teams on pre sales activities. Serve as a key escalation point for complex technical issues. Lead the design and architecture of enterprise level solutions. Identify and mitigate risks in sol

Lead the technical design and execution of complex customer solutions and deployments. Assess technical feasibility, architecture, risks, dependencies, and integration requirements across customer environments. Troubleshoot and resolve complex technical and deployment challenges, partnering with Product and Engineering as needed. Serve as a senior technical resource and e

The Senior DevOps Engineer uses expertise in modern development tools and practices to streamline developer operations and support software releases. By encouraging innovation and collaboration, this role supports business objectives through automation, efficient infrastructure architecture, and a focus on reliability, availability and security, helping to ensure integrat

Ensure regional teams deliver consistent, high quality customer support, aligned with SLAs, KPIs, and customer expectations Ensure teams are proactive in customer communication, issue resolution, and escalation management Handle high severity and executive level customer escalations, ensuring strong communication and resolution outcomes Own regional performance across KPI

Designs and implements architectural solutions for specific products. Works with engineering teams to ensure alignment with business objectives and technical standards. Job Responsibilities Develop and guide the implementation of product architectures. Provide expertise on architecture related issues and decisions. Work with engineering and product teams to ensure alignme

Understands and contributes to contract negotiations. Delivers reliable forecasts and accurate reporting for the territory. Collaborates with marketing to build out the go to market (GTM) strategy. Manages pipeline over long sales cycles. Develops new accounts while maintaining and sustaining successful long term relationships with key decision makers up to and including

Strategy & Revenue Marketing Global Field Marketing Strategy Define and execute global field marketing strategies aligned to corporate growth objectives, pipeline targets, and revenue goals, while supporting channel priorities in partnership with the Director of Channel Marketing. Pipeline Ownership & Revenue Accountability Own field sourced and field influenced pipeline