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include Provide technical support, product recommendations, troubleshooting (hardware interfacing of existing equipment to frame grabbers, USB, Ethernet, camera link, analyzing software logs), and quotations in a timely manner, by phone or email, for end users and universities for a wide range of applications. Provide similar supervised support for OEM customers as request
Posted 2 days ago
include Training, in class, with a mentor, on your own and in the lab. Fielding requests from universities and early adopters for troubleshooting and product selection. Testing of parts from returns or demonstrations to customers. Setting up lab experiments to reproduce customers' scenarios or unique requests. Working with Japan to make customizations and future product ro
Posted 9 days ago
Hamamatsu Corporation
- Portland, OR / Seattle, WA
include On site service including repairs, maintenance, upgrades and installations Training customers on operation of products and answering questions on product use Troubleshooting support for customers via remote software (i.e. WebEx,TeamViewer or customer provided software), phone, email and/or on site visit support to help identify problems and determine the best cours
Posted 12 days ago
include Process (enter) new orders that have multiple steps into our computer system, create sales agreements and release orders based on customers' forecasts and demands. Maintain and enhance relationships with all customers, purchasing personnel/buyers and production personnel. Collaborate with sales, technical and marketing staff to ensure orders for key and regional cu
Posted 12 days ago
include Assist sending invoices, statements, past due dunning letters via mail, email, or via submissions on customer billing portals Assist preparing & entering check deposits in AX Assist with filling out new account setup forms, sending W9, bank information etc. Assist with simple collection follow up on accounts under $5K Assist with simple customer, sales inquiries fo
Posted 12 days ago
include Develop and maintain strategic relationships with key accounts and individuals at all levels within the assigned accounts including technical engineers, purchasing, QA and corporate management Create strategic customer plans to maximize account penetration Proactively identify new projects or development efforts at key accounts and match to Hamamatsu's capabilities
Posted 23 days ago
include Training, in class, with a mentor, on your own and in the lab. Fielding requests from universities and early adopters for troubleshooting and product selection. Testing of parts from returns or demonstrations to customers. Setting up lab experiments to reproduce customers' scenarios or unique requests. Working with Japan to make customizations and future product ro
Posted 23 days ago
include Increase bookings by 15% within one year by closing ongoing opportunities with OEM customers Develop 5 new opportunities over $200K each within one year Proactively pursue new business with existing customers and identify new customers through cold calling and follow up of qualified leads Develop quarterly plans to drive sales activities Develop and maintain a stra
Posted 25 days ago
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