Collects and reconciles worldwide compensation for assignees and global transfers. Calculates expatriate allowances. Creates compensation balance sheets. Prepares cost projections. Instructs global payrolls. Reports shadow payroll in compliance with host location practices. Completes VeriClock time entries weekly and billings monthly. Responsible for accumulation and deli

Audits, enters, and bills invoices on behalf of operations and rates teams. Audits invoices for accuracy against policy. Ensures all required billing information has been captured in the system accurately. Uploads and sends invoices to internal teams for processing. Bills all related transactions. Collaborates with internal departments to ensure accuracy, timely billing,

Prepares, audits, and distributes periodic client billing statements according to outlined processes and requirements. Reviews and updates billing instructions for existing and new clients. Ensures tracing prompts are actualized timely. Proactively addresses billing questions and account inquiries. Participates in system testing for technology and process enhancements. Pe

Manages the client relationship and service experience for clients of low to moderate volume and complexity. Works closely and continuously with clients to build strong and enduring partnerships. Collaborates with internal teams through the use of strong communication skills to facilitate the delivery of world class customer service and get results. Utilizes product knowl

Technology Operations & Implementation (40% Time Split) Own the end to end operational delivery of standalone enterprise technology deployments, directing the customer journey from initial discovery through custom configuration, testing, and go live deployment. Act as the dedicated primary point of contact for corporate accounts during complex configurations, managing dep

Develops and implements machine learning and generative AI models and algorithms to solve complex business problems and enhance AI driven applications. Collaborates with cross functional teams, including data teams, to integrate AI solutions into existing products and services. Conducts data analysis, preprocessing, training, testing, validating and feature engineering to

Responds to incoming calls, chats and emails regarding service requests from business users. Documents, tracks and monitors all service request activity and communications. Configures and administers applications, mailboxes, calendars and distribution groups. Troubleshoots basic networking and system issues. Tracks time spent on all activities in the help desk ticketing s

Sets annual targets and achieves gross profit goals. Develops relationships with major clients in order to increase gross profit. Pursues relationships with potential new accounts and maintains existing account relationships. Builds network through in person meetings, participation in professional groups or councils, cold calling, convention attendance, and other ongoing

Review, maintain, and improve third party risk management program Evaluate new and existing vendors against established risk criteria Assist in the maintenance of standards and documentation. Review and recommend changes to policy and procedure Gather input from team members; draft and submit responses to risk assessment questionnaires and Requests for Proposals (RFPs) Su

Retrieves and reconciles daily bank reporting for incoming funds to main operating accounts. Identifies, researches and prepares backups for all receipts from daily bank reports. Uses system ADI tools to apply all bank receipts to Oracle Financials daily. Researches and emails requests to bill partners and transferee refund receipts. Coordinates with clients, partners and