Remotely troubleshoot data network and mobility issues remotely via the phone and Go to meet with Granite customers and field technicians. Professionally and accurately handle customer requests including technical and non technical inquiries. Answer routine questions regarding service installation, product features, outages, and component level problems. Follow up with cu

Identify potential clients through market research, networking, and outreach to build a robust sales pipeline Engage with prospective clients through various channels, including email, phone call, and virtual meetings to understand their needs Work closely with our experienced sales team to learn basic sales skills, gain insights, and contribute to team success Stay infor

Identify potential clients through market research, networking, and outreach to build a robust sales pipeline Engage with prospective clients through various channels, including email, phone call, and virtual meetings to understand their needs Work closely with our experienced sales team to learn basic sales skills, gain insights, and contribute to team success Stay infor

Identify potential clients through market research, networking, and outreach to build a robust sales pipeline Engage with prospective clients through various channels, including email, phone call, and virtual meetings to understand their needs Work closely with our experienced sales team to learn basic sales skills, gain insights, and contribute to team success Stay infor

Responsible for managing accounts that bill at platinum level (over 50K/Mo) 24 x 7 availability to support your assigned accounts. Conduct weekly meetings with assigned Premier accounts. Minute each meeting weekly and follow up on all actions Areas of responsibility for each account include but are not limited to maintenance of phone lines, outages, billing, reporting, et

Serve as the technical design and architectural expert across the Granite solutions portfolio Build and maintain relationships in assigned accounts as appropriate to identify and cultivate additional opportunities Develop solutions/strategies using technology to resolve customer issues and achieve business goals/objectives Serve as a deal architect for multi faceted, mult

Review contracts, quotes, and internal cost management system data to identify and store expected costs Audit under and over billings to determine validity and take applicable action (Dispute/Accrue) Submit timely, well documented disputes to vendors for erroneous billing via the standardized dispute process Review carrier responses to recoup credits or updated expected c

Work on pricing SLED, federal and EIS proposals Prepare margin and special pricing analysis in support of sales Prepare monthly reports in support of senior management Work on maintaining and updating existing contracts Responsible for proposal preparation, and government customer account analysis. Participate in competitive strategy meetings regarding contract language,

Work with sales, solutions engineering, legal and finance teams to understand customer needs and develop strategy for the proposal response. Assistance on all available service products will be had, with a growing list, dependent upon company's development and involvement with other products. All applicable tasks associated with preparing a proper proposal with those asso

Develop and promote subject matter expertise and platform proficiency Facilitate customer solution design and deployment based on customer and business needs Develop and implement hardware and virtual device configurations Support tier 3 escalation and technical troubleshooting Network maintenance and patching/update support Collaborate with business units to identify and

Granite Background & History Granite is one of the premier communications services providers to businesses across the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,200 employ

Develop and execute a comprehensive product strategy that aligns with the company's vision, market opportunities, and customer needs. Lead and expand the product management team, fostering a culture of innovation and excellence. Collaborate with cross functional teams, including Sales, Finance, Operations, and Customer Service, to ensure successful product development and

Required to obtain and maintain a US government clearance. Assist in resolving high level escalations as required. Conduct quality assurance checks for calls and trouble tickets. Handle customer requests, both technical and non technical, professionally and accurately. Manage department metrics and complete weekly reports. Conduct weekly one on ones with NetOps Technician

Create and update trackers to show the progress of the project Work with other departments to ensure project pieces are completed on schedule Work with Project Manager to keep projects on schedule Opening and reporting on provisioning tickets Working on Microsoft projects and excel spreadsheets

Create and update trackers to show the progress of the project Work with other departments to ensure project pieces are completed on schedule Work with Project Manager to keep projects on schedule Opening and reporting on provisioning tickets Working on Microsoft projects and excel spreadsheets