Supports one or more software applications developed and operated by ASM Research. Participates as a member of a team that handles inquiries from users for multiple applications. Performs a variety of intermediate user problem analyses for the help desk. Assesses the customers' issue, performs initial triage, documents the problem, creates an incident and ensures the cust

Serve as a part of the incident management team in a 24x7 Cloud based environment. Diagnose, mitigate and/or escalate system issues to maintain a high level of system/platform availability. Serve as a part of the Live Site work stream and will require an understanding of core Cloud system components and tools to diagnose issues. Responds to incident tickets in a 24x7 oper

Carries out moderately complex information systems and/or information technology tasks within more than one discipline, such as application support, database administration, software quality assurance/quality control, software engineering, network telecommunications, and infrastructure operations of administration, analysis, engineering and design. Monitors and supports t

Achieve customer support service levels by managing call volumes among multiple vendor call centers to ensure optimal performance. Provide continuous interaction with the IDO team and vendors to maximize service level metrics with the intent of achieving service level and contractual objectives across vendors. Manage milestones and dependencies across multiple stakeholder

The Incident Manager will have experience managing incidents in a Network Operations Center or equivalent 24x7x365 operations center supporting the resolution of Major Incidents for an enterprise or Government agency. This position supports evenings and weekend as needed. Key duties include 1) Performs all functional duties independently. 2) Possesses and applies expertis

Seeking an Enterprise Operations Center (EOC) technician. The candidate will have experience demonstrating comprehensive knowledge of key tasks on a large high visibility IT program. This role will be responsible for using Enterprise Monitoring tools to identify and escalate data center infrastructure incidents through multiple communications mechanisms. This position sup

Seeking a Systems Engineer to support federal client with enterprise monitoring of distributed systems. The candidate will have 5 years of experience demonstrating comprehensive knowledge of key tasks in one or more system monitoring software packages to include App Dynamics, IBM Omnibus, IBM NOI (Netcool Operations Insight), HP APM (App Performance Manager), Operations C

Creates, reviews, and finalizes documentation and guidance materials. Serves as go to resource for knowledge management workstream. Aids in the training of new resources. Implements knowledge management process, solicits client feedback, reviews metrics, and discovers opportunities for improvements. Essential Duties and Responsibilities Maintain knowledgebase repository e

Provides ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provides hardware/software support at the operating system level across pre defined server and network areas. Responsible

Experience managing, building, configuring, administering, operating, and maintaining all DevSecOps environment components. Creating and maintaining scripts for automating the deployment of tools to an AWS cloud environment.Aid in automating and streamlining processes and operations. Defining CI/CD recommended practices and processes.Control, plan, and direct all aspects

The trainer will collaborate with CMS to develop and deliver training to ensure that both EOS and non EOS staff have the skills and knowledge necessary to adjudicate Marketplace eligibility appeals, navigate EAOS IT systems, conduct hearings, and issue decisions in accordance with CMS directives. The trainer will create an outline of the training program's content and sha

Responsible for the administration of the knowledge management program for Contact Centers and external parties. Ensures compliance of current processes and planned process improvements. Creates, reviews, and finalizes documentation and guidance materials. Serves as go to resource for knowledge management workstream. Aids in the training of new resources. Implements knowl

Serve as a part of the incident management team in a 24x7 Cloud based environment. Diagnose, mitigate and/or escalate system issues to maintain a high level of system/platform availability. Serve as a part of the Live Site work stream and will require an understanding of core Cloud system components and tools to diagnose issues. Responds to incident tickets in a 24x7 oper

The IT Operations team oversees the service operations for our user infrastructure, covering a broad range of activities, including IT support, service desk operations, desktop support, end user computing, and mobility services. The team uses ITIL based processes to manage all service requests received through the Client Center as a single point of contact, ensuring a sta

Software engineer to support AWS cloud based Data Science Workstation. Linux based development/maintenance/provisioning data science applications/third party software installation/documentation/Python & R User Support/ QA/testing. Responsibilities Build/maintain AWS Cloud native applications Support analytical platforms/frameworks like Python/R/Apache Spark/etc. Linux com