Simpson Strong-Tie is a leader in engineered structural connectors, software, and solutions for the building industry. We maintain a reputation as a trusted manufacturer, partner, and corporate citizen committed to our customers and employees.

Our founder, Barc Simpson established 9 Principles of Business we live out as company values and have made Simpson Strong-Tie an inspiring place to work since 1956. Our team of talented people are dedicated to our shared mission: to provide solutions that help people design and build safer, stronger structures.

Learn about our company culture directly from our team.

YOU

As an Order Entry Clerk, you will assist the Inside Sales department by data entering all email and faxed orders into the computer, then communicate with the customer on product availability and provide order confirmation.

WHAT YOU'LL BE DOING(% of Time)

Compile and sort emails and digital orders according to priority. Review orders for any deficiencies prior to entry; resolve discrepancies by using standard procedure or returning incomplete orders to team leader for resolution. Verify customer information is correct. Input customer sales order by inputting alphabetic and numeric information into order entry system. Help with additional duties as determined by management and as needed and as skills develop. Continue to learn and grow within role and take on new challenges toward next levels. (80%)

Communicate with customers by email their order confirmation with unit price, shipping dates, and any anticipated delays. Inform shipping warehouse of pertinent information about the order when necessary. (10%)

Maintain and follow policy and procedures. Also maintain customer confidence and protect operations by keeping information confidential (10%)

DESIRED SKILLS AND EXPERIENCE

If you can do everything listed above, you've got what it takes. Perhaps some of the following would be helpful too:

• High School Diploma or GED is required.
• Associate's Degree (A.A.) or equivalent from a two-year college or technical school is preferred.
• 1 year in data entry or related experience and/or training.
• Attention to Detail: Ability to diligently attend to details and pursue quality in accomplishing tasks.
• Product Knowledge: Familiarity and basic understanding of product names. (Training in this area will be provided upon hire)
• Accountability & Dependability: Able to consistently demonstrate reliable, punctual attendance.
• Customer Focus: Ability to build and maintain customer satisfaction.
• Language: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine customer and internal correspondence.
• Reasoning: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• Results Focused and Initiative: Ability to take initiative in a challenging, fast-paced environment. Anticipates and prevents future problems, takes charge to bring about change, and takes initiative with role.

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL REQUIREMENTS

While performing the duties of this job, the employee is frequently required to sit, talk, and hear, and sometimes walk and stand. While performing the duties of this job, the employee may occasionally push or lift up to 25 lbs.

WORK ENVIRONMENT

This job operates in a professional office environment where standard office equipment such as computers, phones, printers/scanners, etc. are frequently used.

TRAVEL REQUIRED

This job does not require travel.

WORK STATUS & LOCATION

This is a full-time, non-exempt position located in Riverside, CA.

RELOCATION

Relocation is not available for this position.

Pay

$18.08 - $27.12 / Hour

REWARDS AT SIMPSON STRONG-TIE

We recognize and reward employees with a carefully designed and comprehensive rewards package, including competitive compensation, quarterly bonuses or commission and first-rate benefits. May exclude some positions, such as seasonal jobs.

• Quarterly Bonuses/Commission:You will be eligible for either a bonus or commission, paid on a quarterly basis. We believe all employees affect customers, sales and revenue - directly or indirectly - and should be rewarded by sharing the company profits.
• Benefits: We provide a wide range of benefits for eligible full-time employees including: medical, dental, vision, retirement contributions, employee stock purchase and bonus plans, pay for holidays, vacation, sick days, funerals and jury duty, years of service awards, employee discounts, employee referral bonuses, charitable contribution matching, education reimbursement and more. View benefit plan details here: https://benefits.strongtie.com/.

In keeping with the Company's commitment to the communities in which it does business, we are an equal opportunity employer. This means that to the fullest extent required by local law, employment decisions are based on merit and business needs and not on race, color, citizenship status, national origin, ancestry, sex, gender (which state law may define to include gender identity/expression, transgender identity, pregnancy, childbirth or related medical condition, and gender stereotyping), sexual orientation, age, religion, creed, physical or mental disability, genetic information, medical condition, covered marital status, protected veteran status, or any other basis protected by applicable law.

Please note all job offers are contingent upon a successful background investigation and drug test. Simpson Strong-Tie's drug policy is based upon Federal Law, and therefore will screen applicants for amphetamines, including methamphetamines, cocaine, phencyclidine, opiates, and marijuana. Where applicable, drug testing for marijuana may be modified to conform with state and local laws.

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