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Community Outreach Ambassador
Albany, NY
Job Description
JOB DESCRIPTION
This job is responsible for developing and maintaining partnerships with local entities in the community, overseeing the entire life cycle from initial contact to relationship management. This includes collaborating and determining effective activities to engage the community, managing the ordering and distribution of marketing materials, assessing engagement needs, actively participating in community events, and providing overall education and support to both partners and their communities. Relationships include but are not limited to clients, key groups/stakeholders, dental professionals, the Department of Health and Human Services, County Oral Health coalitions, beneficiary stakeholders, and county government offices (ie, First 5, Head Start, Women, Children, and Infant (WIC) offices) to promote the programs and access to care. In addition, this job will be responsible for managing provider networks and cultivating relationships with providers and their office staff and work collaboratively with internal business partners.
This person should live in the Albany, NY area.
RESPONSIBILITIES
- As a subject matter expert, provides support in setting objectives and strategies for local partnerships and event support in collaboration with Marketing.
- Works with Marketing on the development of the annual Outreach Communication plan, contributing valuable expertise to outreach and marketing initiatives, and collaborates closely to ensure consistent messaging across all outreach initiatives.
- Navigates all aspects of event management, supporting outreach events and health fairs put on by Health plan partners and others that are dedicated to enhancing the health status of the beneficiaries. This includes research, coordination, setup, and execution, ensuring effective representation of the company and education of members and providers.
- Attends other community meetings and events to gain insights into community initiatives and foster relationships with community members. Engages with clients appropriately during events. Conducts post-event evaluations to refine future event strategies.
- Researches and visits different healthcare facilities to educate staff on the program, as well as potentially host an info table so members can ask questions and provide resource materials. Oversees outreach activity in collaboration with the Marketing team. Supports client-facing projects requiring timelines and multi-departmental collaboration and assists with the development of outreach materials, Outreach Communication Plan, incentive campaigns, submission of reports and forms, and other mechanisms to monitor and promote oral health care. Educates members of a targeted community on the use of available services and participation in health promotion programs, which fosters behaviors that maximize wellness and minimize the development of oral health disease. Researches and analyzes member or community needs to proactively inform program strategies and goals. Establishes a feedback and reporting mechanism to gather member insights and preferences for continuous improvement.
- Provides consultative support to network providers to facilitate business efficiency and success by promoting digital online tools and value-add services.
- Conducts High Impact outreach virtually or in-person with key regional and local provider partners across designated territory, monitors utilization patterns of providers, facilitates issue resolution, interprets statistics and recommends practice management tools to facilitate effective plan administration, conducts provider education and training to ensure compliance with all applicable regulatory and contractual requirements.
- Assesses the network's appointment availability through service calls; verifies and confirms reported appointment access and availability deficiencies and facilitates network compliance.
- Reviews, analyzes and presents competitor information and internal data to determine network retention strategies; evaluates and determines cost-effectiveness of retaining providers in key markets.
- Plans and schedules own visits, events, travel, etc.
QUALIFICATIONS
- 2+ w/Bachelor's degree
- Previous experience in the health insurance sector and knowledge about Medicaid, Medicare, Fee-for-Service and Managed Care
- Strong communication and interpersonal skills to effectively and proactively engage with members, dental professionals and dental office staff, local partners and Clients.
- Familiarity with nonprofit organizations and community-based organizations addressing Social Determinants of Health (SDOH) or dental needs in coverage areas.
- Proven track record of developing and nurturing relationships with local community partners and dental professionals.
- Ability to identify areas of opportunity for generating awareness of dental benefits.
- Understanding of how to assist members in navigating the healthcare process, including scheduling appointments.
- Strong organizational, time management, assignment prioritization and project management and delivery skills.
- Ability to successfully apply Professional Selling Skills (PSS) principles.
- Ability to interpret various forms of information, including key information about marketplace and provider perceptions.
- Ability to effectively interface with employees at all levels.
- Knowledge of Current Dental Terminology ("CDT") codes and dental nomenclature is preferred.
- Proficient in Microsoft Office applications (Word, Excel, PowerPoint, Outlook, Teams).
- Strong communication, presentation, negotiation and listening skills.
- Ability to operate in an environment of rapidly changing priorities is preferred.
- Knowledge of dental and general insurance procedures is preferred.
- Cultivates and maintains relationships with external and internal business partners.
- Ability to travel by car and air and sustain company expenses for a period of one month if needed.
- Ability to obtain and maintain sufficient credit to manage related job expenses including, but not limited to, applying to and being approved by a third party charge card agency to receive the company's corporate charge card.
- Able to operate and maintain a personal car for company business in a proper, safe and responsible manner.
- Must be able to lift 40-50 pounds and assemble marketing setups as required.
Licenses
* DL NUMBER - Driver License, Valid and in State. Must have a valid driver's license and ability to maintain an acceptable Department of Motor Vehicle record and purchase and maintain $250,000/$500,000 collision damage liability insurance policy for the car which they will receive the auto allowance (Required for work travel) Upon Hire Req'
Base Pay Information
The national base pay range at the end is a good-faith estimate of what Delta Dental may pay for new hires. Actual pay may vary based on Delta Dental's assessment of the candidate's knowledge, skills, abilities (KSAs), related experience, education, certifications and ability to meet required minimum job qualifications. Other factors impacting pay include prevailing wages in the work location and internal equity. $59,000 - $130,900
ADDITIONAL INFORMATION
Rewards to make you smile! We don't just want to make our customers happy - we want to give our employees a reason to smile, too. Delta Dental's comprehensive benefits package includes:
- Generous paid time off plus 12 holidays and your birthday off!
- Low-cost premium medical insurance options
- 100% paid dental and vision insurance
- Generous 401(k) matching and flat contribution
- Social responsibility and volunteer opportunities, including 16 paid volunteer hours annually
- Employee LiveWell program, focusing on overall employee well-being
- Fertility and diabetes benefits
- Employee discount program: AT&T/Verizon, entertainment, travel, and more!
- Culture of learning: career development and tuition reimbursement
- Career growth: we love promoting from within
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Please note, Delta Dental will not sponsor applicants for work visas for this position.
#LI-Remote
ABOUT THE TEAM
At Delta Dental, our success is only as strong as the people who execute it! We take enormous pride in being the nation's most recognized and widely-used provider of dental insurance - and we've come this far by living our core values of innovation, excellence, service and trust. Our vision is to motivate and empower every employee so that we're all inspired to take exceptional care of our customers, providers and ourselves. We believe in integrity, accountability, collaboration, and giving every employee equitable opportunity for their voice to be heard and development to be fostered.
If you're excited about the prospect of transforming the future of health care and growing in your career, join our smile revolution!
To see some of the smiling faces behind Delta Dental and to learn more about what our values and culture look like in action, connect with us on social media: Delta Dental Ins. on Facebook and Instagram, #LifeatDDins on Facebook and Instagram, Delta Dental Ins. on Twitter and Delta Dental Ins. on LinkedIn.
We are part of the Delta Dental Plans Association, a network of companies that provides dental coverage to 74 million people in the U.S. Delta Dental of California, Delta Dental of New York, Inc., Delta Dental of Pennsylvania and Delta Dental Insurance Company, together with our affiliate companies, form one of the nation's largest dental benefits delivery systems, covering 33 million enrollees. All of our companies are members, or affiliates of members, of the Delta Dental Plans Association, a network of 39 Delta Dental companies throughout the country.
Delta Dental is an equal opportunity employer. We are committed to building and maintaining a diverse and inclusive workplace for all employees. Applicants will not be discriminated against because of race, color, religion, creed, national origin, ancestry, citizenship status, sex (including pregnancy), sexual orientation, gender or identity expression, age, disability, marital status, medical status, veteran status or any other status protected under federal, state, or local law. In addition to federal law requirements, Delta Dental complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Unfortunately, our Delta Dental Enterprise is unable to hire individuals residing in Alaska, North Dakota, Nebraska, Hawaii, Oklahoma, Vermont, Maine, West Virginia, New Hampshire, Wyoming, Puerto Rico or other US Territories at this time.
Proof of eligibility to work in the United States must be provided if selected for hire.
*Delta Dental includes: Delta Dental of California, Delta Dental Insurance Company, Delta Dental of Pennsylvania, and Delta Dental of New York
If You Are A Current Employee Click Here To Apply
We are an Equal Opportunity Employer and it is our policy to provide equal opportunity in employment without regard to race, color, religion, ancestry, sex, citizenship, national origin, age (over 40 years), sexual orientation, marital status, veteran status, pregnancy, physical disability, mental disability or medical condition or any other characteristic protected by state or federal law. This policy also applies to the qualified disabled veterans and veterans of the Vietnam era.
Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Bachelor's Degree
Required Experience
Open
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