Marketing Specialist

Enrollment Management

Admissions Department

These are exciting times at the Admissions Department. We are growing, and we are thrilled that you are interested in joining our team. We are surrounded by individuals empowered to use their expertise and talents to achieve our mission of pursuing excellence.

Are you ready for us? Are you seeking an opportunity with purpose and direction? If so, we have the perfect opportunity for you! We hire great people from a wide variety of educational, career, and personal backgrounds, not just because it is the right thing to do but because it makes us a stronger team.

WHAT MAKES The Admissions Department A GREAT PLACE?

• A flexible work environment
• Generous benefits, including health, dental, vision, tuition assistance, retirement, etc.
• A knowledge-sharing organization that works collaboratively with diverse partners.
• Professional development opportunity and mentorship

HERE IS WHAT YOU WILL DO

The Office of Undergraduate Admissions is looking to hire a Marketing Specialist who, under the supervision of the Assistant Director of Marketing and Communications, will develop and execute an email marketing communication plan geared toward students applying to Georgia State University. This position will also work on the Mainstay Chatbot system and with other departments on email campaigns.

Duties and Responsibilities:

Email Marketing Communications

• Draft, build, and maintain effective email marketing communications for Admissions recruiting and Admissions-sponsored events using the Slate CRM system in alignment with the recruitment calendar.
• Work within established brand and style guidelines and standards for messaging across all marketing channels.
• Analyze digital marketing campaign results, highlighting successes, trends, and opportunities. Maintain a formal process to update and share findings with internal and external stakeholders.
• Ensure timely creation and sending of planned email marketing campaigns, including setup and testing, to guarantee that messages are delivered in the correct format and template.
• Establish communication flows for new audiences aligned with the marketing strategy for targeted student, parent, and counselor segments.
• Write and edit creative promotional literature such as blogs, digests, and newsletters.
• Troubleshoot issues with email creation and deployment- Work with the Assistant Director to develop a content calendar that aligns with the admission process.
• Conduct research and address individual student issues to enhance communication effectiveness.
• Work with the central marketing team to improve marketing strategies and social media coordination.
• Develop or review queries for communications, particularly Ad Hoc messaging.
• Monitor all marketing-related processes and implement improvements to enhance marketing productivity
• Develop and maintain database contact lists within CRM systems.
• Stay on top of the latest trends and best practices in digital marketing.

Mainstay Chatbot

• Develop and deploy content for the Mainstay text messaging system.
• Manage and update the Chatbot knowledge base as needed.
• Manage triage logs for Chatbot inquiries. - Liaise with team managing Retention Bot for various alignment processes.

External Collaboration

• Liaise with campus partners to coordinate, create, and execute email campaigns (e.g., Student Financial Services, New Student Orientation, Housing, etc.).
• Work with the data and technology team to purge non-deliverable email addresses and opt-outs and maintain population rules and queries.
• Work with the data and technology team to institute effective workflows to communicate with target audiences (email and publication exports/mailings).
• Work with PRMC (Public Relations and Marketing Communications) to obtain branded visual elements and landing pages for digital communications.
• Provide Admissions content ideas to the university social media team.

Other Admissions Support

• Train Admissions staff (and others as needed) on how to use basic Slate delivery tools.
• Other duties as assigned

Benefits:

The University System of Georgia (USG) provides comprehensive benefits to Georgia State employees. USG offers healthcare, dental, vision, and other benefits and retirement plan options.

Key Benefits:

USG Mandatory Retirement:

• Teacher Retirement System
  TRS is a Defined Benefit Plan, a traditional public pension plan. Employees contribute 6% and USG contributes 19.81% to the plan. Your retirement benefit is calculated by factoring in years of service, final salary, and 2% multiplier. Employees are vested after 10 years of service.

See the retirement comparison chart for more information.

Tuition Assistance Program (TAP)

• Full-time employees enrolled in a USG degree program may earn their degree for free.

Find the TAP details here.

• COMMUNITY: Fostering a distinctive shared identity and common purpose across our multi-campus university.
• INCLUSION AND DIVERSITY: Respecting the dignity and value of all people and perspectives through honorable conduct based on engagement, fairness, access, equity, and civility.
• TRANSFORMATION: Intentionally pursuing knowledge, practice, and scholarly rigor to inspire lifelong learning, and to make our community and the world a better place.
• INTEGRITY: Adhering to our values, mission, and the truth through respectful cooperation and effective stewardship of resources.
• EXCELLENCE: Achieving the highest standards and distinction in teaching, research and service.
• STRATEGIC INNOVATION: Embracing invention and creativity in the pursuit of meaningful discovery using our collective talents.

• The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct

• Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

Minimum Hiring Qualifications:

• Bachelor's degree in Communication, English, Public Relations, Journalism or Marketing and three years of related experience or a combination of education and related experience.

Preferred Hiring Qualifications:

• Two years of experience working with marketing/communication plans.
• Use of analytics and related dashboards. Excellent writing skills.
• Experience communicating with many types of audiences.
• Experience with Undergraduate Admissions. Slate CRM experience is a plus.

To be fully considered for this position, all candidates at the time of submission must provide the following documents:

• A complete and accurate GSU application
• Resume
• Cover Letter
• Finalist candidates must submit the name and contact of three professional references and a prompted writing sample.

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