Summary:

In a High-Reliability Organization, reporting to the Associate Chief Nursing Officer, the Coordinator of Patient Experience is responsible for the support of action plans to drive behavior change, process improvement, and environment changes based on patient experience data, to optimize care delivery, and achieve best-in-class patient satisfaction. The Coordinator will utilize data from patient engagement surveys, complaints, and grievances to support process improvement in the hospital to meet national metric benchmarks for patient experience in the hospital.

Requirements:

A.Education/Skills

* Associate degree required.

B. Experience

* 1 year of education, customer service, or process improvement experience preferred.

* Experience in supporting multi-functional teams.

• Direct Patient Care Experience.

C. Licenses, Registrations, or Certifications

* None required.

Work Type:

Full Time

EEO is the law - click below for more information:

https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

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