Aireon deployed the world's first global space-based air traffic surveillance system, providing real-time aircraft monitoring capabilities around the world, including over the poles, over the oceans and in remote areas.

Aireon data enables safer, more efficient and more environmentally friendly aviation travel, resulting in significant CO2 emission reductions. More than 20 Air Navigation Service Providers representing more than 40 countries - including NAV CANADA, NATS (UK), Air Traffic and Navigation Services (South Africa), Airports Authority of India (AAI), and ASECNA (Africa) -- rely on Aireon data to navigate aircraft in their airspaces.

We are committed to offering an employment experience and benefits package that enables you and your family to grow with us and to share in our success.

It is imperative that all system modifications and new features include extensive planning and are thoroughly verified before becoming operational - even the smallest change can have a significant impact. A Configuration Management Specialist at Aireon manages these changes to the systems and services throughout the entire system and service lifecycles and ensures that key technical and performance milestones are met.

A Configuration Management Specialist is responsible for ensuring that all changes, whether to requirements, hardware, software, documentation, or processes and procedures, are properly reviewed by accountable authorities and artifacts are properly documented and stored for audit purposes. A Configuration Management Specialist leads impact analysis discussions and is central to communicating the statuses of change requests throughout the company, with suppliers, and with vendors.

Aireon works with multiple technical and developmental partners in the design, development, and test of the Aireon System and Service, and a Configuration Management Specialist must be ready to collaborate as part of this energetic team. A Configuration Management Specialist will work closely with all factions of the Engineering Department, including Systems Engineering, Implementation, Product Development, Quality Assurance, Logistics, Program Management, Contracts, Safety, and Security and reports to the Senior Manager of Compliance and Assurance.

This position is a wholistic configuration management position that encompasses document and record management, software configuration management, hardware configuration management, asset management, quality assurance, and regulatory compliance.

What You'll Do

Change Management
• Support the complete workflow process to ensure successful development and revision of engineering/program management documents, hardware, and software.
• Regulate the change process so that only approved and validated changes are incorporated into product documents and related software and hardware.
• Once approved, review change requests for completeness.
• Prepare and revise engineering/program management procedures as necessary to provide clear, concise instruction for the preparation, release, and control of engineering/program management documents, software, and hardware.
• Document process information using visual diagrams in the form of business process models.
• Design business processes and manage any subsequent changes to them.
• Document Management
  • Establish and implement policies and procedures regarding document storage, sharing, transmission, and destruction.
  • Develop and manage engineering/program related process documentation.
  • Work with cross-functional teams to produce clear, complete, and technically accurate documentation.
  • Participate in discussions with internal/external customers in the development of source data for process documents.
• Quality Assurance
  • Comply with established quality processes to ensure accuracy, ease of use, and timely delivery of content.
  • Work with the Quality Assurance team to ensure department workflows and business processes are followed.
  • Analyze process models as they are (As-is), compare them to the future and improved designs (To-be) and determine the necessary changes for arriving at the improved state.
  • Monitor and measure the effectiveness of processes to ensure consistent value delivery.
  • Support company compliance with applicable laws and regulations regarding data security and document management.

Required Qualifications

• Excellent verbal and written communication skills.
• Proficient in Microsoft Office Suite or related software.
• Excellent organizational skills and attention to detail.
• Document management and/or change management experience.
• Excellent analytical and technical skills.
• Excellent and creative problem-solving skills.

Desired Qualifications

• Bachelors degree in related field.
• At least three years of related experience required.
• Prior experience using Atlassian Suite and/or Azure DevOps.
• Network architecture, systems administration, and/or database administration.
• Microsoft SharePoint administrator.
• Basic understanding of laws and regulations.

About You

You are a self-starter. Sitting and waiting isn't an option. You take the initiative to make things happen.

You are a continuous learner. You actively seek opportunities to develop your skills and knowledge. You ask questions and experiment, learning from both success and failure.

You are collaborative. You're a team player who puts the interest of the team above your own. You display a positive attitude, are open and enjoy contributing. You work to understand different perspectives and in turn, educate others on those perspectives.

You are comfortable multi-tasking. Managing and juggling priorities across tasks seems to come naturally in your everyday workload. You have a sense of how to balance priorities and communicate clearly when overloaded for assistance/help.

You love solving problems. Designing for you isn't just about the end product, but it's about the journey. Thinking through business strategy and melding it with user research is as fundamental to the process for you as creating wireframes and mockups.

1-3-6-12 Month Plan

In the first month we'll expect you to...

• Get onboarded and train with your manager.
• Get acclimated into the role.
• Shadow Aireon Engineering staff.
• Gain familiarity with Aireon Engineering repositories in Jira, Confluence, and SharePoint.

At 3 months we'll expect you to...

• Describe the Aireon air traffic surveillance (ATS) system and service at a high-level.
• Understand Aireon's day-to-day operations.
• Process documentation requests.

At 6 months we'll expect you to...

• Manage change board logistics
• Be familiar with Aireon's commercial products
• Understand the regulatory environment which Aireon operates within
• Take on new tasking with minimal management oversight

At 12 months we'll expect you to...

• Facilitate the change board meetings.
• Take on a subject matter expert (SME) role within cross-functional teams in supporting documentation, change, and quality assurance processes and procedures.
• Ensure that any new configuration update will continue to meet or exceed existing requirements and regulations.
• Investigate issues identified from customers, coworkers, or events ranging from process inefficiencies to system enhancements and work collaboratively to resolve them.

About the Team

• Small team but we are growing fast!
• Hybrid-office environment (average 2+ days/week in office).
• We stay connected through Teams chats, in-person and virtual meetings, and email.
• Team meets regularly:
  • 2-3 times a week (half-hour tops) to review tasking and determine where we can help each other out.
  • Weekly with the manager to discuss project/tasking risks and company updates.

Perks and Benefits

• Premium medical, dental and vision plan

• Life Insurance and AD&D

• Short Term and Long Term Disability

• Health Savings Account (HSA)

• Flexible Spending Accounts (FSA)

• Retirement 401K plan with Employer Matching

• Education Assistance and Tuition Reimbursement

• Paid Time Off, Sick Leave, Floating Holidays

• Paid Parental Leave

• Company Sponsored Events

• Employee Referral Program

Aireon is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identity or status as a protected veteran. EOE of Minorities/Females/Vets/Disability and other protected categories.