Position: Service Desk Analyst | ||
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Job Id: 400 | ||
# of Openings: 1 | ||
Service Desk Analyst
Remote
SUMMARY:
Founded in 2001, Indigo IT is an award winning information technology consulting and services company. We are a trusted services provider to government agencies seeking innovative Cloud, Cybersecurity, Knowledge Management, and Enterprise solutions. We know our defense, federal, and civilian customers have critical IT infrastructures that must remain reliable, available, and maximized. Indigo IT is mission focused and committed to maintaining a sense of urgency in anticipating and supporting our customers' technology goals and objectives. Our unique ability to think beyond today allows our clients to stay ahead of their IT challenges. Recognized on the 2020 & 2021 Inc. 5000 list of America's fastest growing companies, we are always looking to hire top talent in the field - come join us today!
The Service Desk team operates as the first POC for customer end-users respond to and manage all calls related to technical issues, incidents, and how-to requests. The Service Desk Analyst shall be responsible for fulfilling user requests, resolving service failures, performing routine operational tasks, performing administrative tasks (including Microsoft (MS) Windows, MS 365, Active Directory, and security management), and addressing and fixing problems and incidents to ensure a high level of efficiency and support. The Service Desk Analyst shall follow standard ITSM processes and industry best practices for optimal and efficient customer service.
JOB RESPONSIBILITIES:
JOB REQUIREMENTS:
Indigo IT is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. This employer uses E-Verify. |
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