Thank you for your interest in career opportunities at Central City Concern!

Since 1979, the Portland Community has trusted Central City Concern (CCC) to help people create meaningful, long-term change. Every year, we serve more than 13,000 people experiencing, or at risk-of, homelessness with affordable and supportive housing, person-centered health care, addiction recovery and employment assistance. By providing health care, housing and jobs, CCC is ending homelessness in Portland and helping people achieve their highest potential.

SUMMARY

The Central City Concern Hepatitis C Elimination Program (CCCHEP) is an internationally-recognized program on the leading edge of the Hepatitis C elimination movement.

The Hepatitis C Program Manager is responsible for development, oversight, and optimization of CCCHEP across Central City Concern (CCC). The program manager is a member of the CCC Pharmacy Leadership Team, shaping CCC's Quality & Safety Plan, Population Health Strategy, and Clinical Standards. They will collaborate with medical and operations leadership to develop successful population health-based initiatives (e.g., Viral Hepatitis, HIV & PreP (Pre-Exposure Prophylaxis), and STIs).

1. Bachelor's Degree in a relevant field.
2. Three (3)-years of professional experience, minimum, managing in healthcare and/or related field.
3. Expertise using Excel and other data management tools.
4. Must possess a current driver's license, access to a vehicle, qualify as an Acceptable Driver as designated in Central City Concern's Fleet Safety policy. Must pass an initial drivers training within 60 days of being an approved driver and continued recertification training. Must maintain vehicle insurance coverage of a minimum of $100,000/$300,000 personal auto liability coverage.

1. High competency in analyzing population health data, financial, and operational metrics.
2. Experience with EPIC reporting tools.
3. MBA/MHA or MPH.
4. Experience with project management including certification with lean six sigma, acceleration process certificate.

1. In collaboration with CCCHEP leadership and outreach team, develops, expands, and refines innovative programs aimed at eliminating hepatitis C in Oregon.
2. Oversee daily operations for the team, including team huddles, co-outreach needs, coverage needs and staff support.
3. Develops and maintains partnerships with outside community organizations who screen, refer, or facilitate treatment of hepatitis C through CCCHEP
4. Accountable for the strategic planning, business model, clinical standards, and performance of HEP.
5. Assists the Sr. Director of Pharmacy in planning, monitoring and/or managing budget for CCC's HEP
6. Participates in various CCC projects or improvement teams to represent CCCHEP through active leadership.
7. Complete annual performance reviews, implement corrective action plans when indicated.
8. In collaboration with the Senior Director of Pharmacy and Hep C Medical Director, develop and maintain systems to ensure compliance with regulations, licensures, credentials, and contractual stipulations, including oversight and management of the patient records system.
9. Identify and coordinate staff training needs and ensure the team remains committed to a harm reduction & trauma informed care

1. Manage HEP Team.
2. Enhance Hep C program quality, assess, and improve accessibility of HCV treatment.
3. Identify criteria to evaluate program outcomes, perform audits, and submit the evaluation to management.
4. Facilitates Hep C planning, committee and research meetings, and staff meetings.
5. Create organizational systems for Hep C programming, including the creation of policies and procedures as needed.
6. Quality Improvement and Reporting: Coordinate with IT, Quality Management, and other stakeholders to implement and maintain Hep C treatment program data. Make recommendations from the analysis of this data. Track and report data related to patient program admission, progress, discharge, and other criteria as needed.
7. Align other stakeholders within the HEP Team (e.g., providers, pharmacists, HCV outreach workers, HCV coordinators) and other stakeholders (e.g., Client Access, Primary Care, HR, IT Billing, and external partnerships.
8. Analyze and review clinical, operation, financial and quality data to lead the program.
9. Build new and maintain current relationships with community partners.
10. Be accountable for program improvements via prioritizing projects in collaborations with appropriate stakeholders.
11. Hiring and training HCV staff.
12. Attends appropriate local, national, and global conferences.
13. Adhere to all state and federal privacy regulations, including HIPAA and 42 CFR Part 2, and to CCC policies and agreements regarding confidentiality, privacy, and security. Support compliance with all privacy and security requirements pursuant to community partners' and outside providers' patient confidentiality agreements, including privacy and security requirements for EMR access. This includes immediately reporting any breach of protected health information or personal identification information of any person receiving CCC services by CCC or an outside provider to the CCC Compliance Department, as well as to your supervisor or their designee.
14. Perform other duties as assigned.

1. Ability to work in a multi-disciplinary, multi-site, team-oriented environment
2. Proficiency with Microsoft Excel and Word
3. Solid understanding of harm reduction philosophy and experience working with marginalized populations, including people who use drugs
4. Self-motivated
5. Experience in leadership & management skills
6. Business acumen & entrepreneurial mindset
7. Excellent oral, verbal, and written communication skills (including public speaking)
8. Project management, time management, and organization skills
9. Problem-solving of complex professional practice issues
10. Ability to display a non-judgmental attitude
11. Sufficient manual dexterity and physical ability to perform assigned tasks
12. Ability to manage time and meet deadlines.
13. Ability to tolerate and embrace ambiguity and frequent changes in processes
14. Data tracking includes program outcomes for weekly, monthly, and quarterly reporting.
15. Knowledge, education, training, skills, and experience in providing and supervising services in a highly diverse work environment to a highly diverse and mostly homeless population.
16. Ability to work in an atmosphere where clients may be having episodes of acute psychological distress. knowledge of de-escalation methods or willingness to be trained in these methods.

BENEFITS at CCC

Central City Concern offers incredible benefits to our employees. We offer an extensive total rewards package to include base wages, medical, dental, vision and voluntary plans. Central City Concern also takes employees' financial wellness into consideration and provides a rich retirement match. In the spirit of inclusivity, we celebrate 11 holidays and have a generous paid time off (PTO) plan.

• Generous paid time off plan beginning at 4 weeks (of accrued time) per year at the time of hire. Accrual increases with longevity.
• Amazing 403(b) Retirement Savings plan with an employer match of 4.25% in your 1st year, 6% in the 2nd year, and 8% in your 3rd year!
• 11 paid Holidays + 2 Personal Holidays to be used at the employee's discretion.
• Comprehensive Medical, Vision, and Dental insurance coverage.
• Employer Paid Life, Short Term Disability, AND Long-Term Disability Insurance!
• Sabbatical Program offering extended time off at years 7, 14, and 21.