* Position is eligible for Remote / Work from Home opportunity *
Department: Provider Contact Center - Iowa Medicaid
Talent Partner: Elizabeth Fleming
Telecommuting Eligible: Yes
Job Grade: E11
Notice of Collection & Privacy Policy for Applicants Residing in California:
Job Title
Training Advisor
Job Summary
The Training Advisor analyzes and understands the department's current performance opportunities, then develops and implements learning strategies and plans to elevate the department's/division's business impact and performance. This individual continually researches, recommends, creates, and integrates new training methods and platforms. This position is responsible for ensuring implementation of performance-based training practices and procedures that are consistent, effective, efficient. and within organizational guidelines.
Essential Functions
Key Duties/Responsibilities/Accountabilities
- Responsible for developing learning strategies and initiatives that drive performance-based learning experiences.
- Reviews and utilizes various data analytics and reports such as leaner performance, team performance, trainer evaluation, assessment scores, etc. to enhance the learning experience
- Provides direction, leadership, feedback, and coaching to the training team and SMEs to meet expectations and master facilitation of diverse subject matter to ensure programs meet desired learning outcomes.
- Supports leadership, operations, trainers or Subject Matter Experts (SME's) in the development and delivery of the training curriculum.
- Utilizes industry knowledge and research to assess the training needs of various audiences and makes suggestions for new training methods, approaches, processes, workflows, and changes as needed.
- Manages the creation, design, and delivery of compelling and engaging performance-based curriculum and course content that meets developmental needs, such as eLearning, PowerPoint, etc.
- Applies tested instructional design theories, practices, and the methods such as ADDIE (Analyze, Design, Develop, Implement, and Evaluate) when creating a learning experience.
- Collaborates with trainers and SME's to effectively identify training needs, goals, and objectives of the department while considering and applying the learning environment, constraints, timelines, and corrective action plans.
- Supports, collaborates, and provides training for documenting processes and procedures
- Consults with Talent Development department to identify and integrate new tools and best practices to increase training effectiveness.
- Creates and maintains the learning templates and guides to develop engaging compelling course content.
- Develops plans, procedures, goals, strategies, or processors based on data analysis.
- Develops and maintains process document library and workflow.
- Develops and maintains training competency and proficiency assessment tools and documentation.
- Assists the Team Trainer in reviewing various analytics and reports such as rosters, trainer evaluations, assessment scores, etc. to enhance the training experience.
- Uses data analysis to drive enhancements and best practice training program.
- Works with leadership to ensure training calendars, plans, delivery schedules, and resourcing meet the needs of the department.
Non-Essential Duties and Functions
Minimum Qualifications
- Bachelor's degree in Business, Communications, Education OR equivalent work experience
- Proficient knowledge of learning theories and instructional design models
- 1 year experience with curriculum and course development
- Experience with ADDIE instructional design principles
- Experience with adult learning theory
Preferred Qualifications
Above requirements and the following:
- Master's degree in related field
- 3 years' experience in training and documentation
- 3 years' experience in curriculum and course development
Environment and Cognitive/Physical Demands
- Office Environment
- Ability to read, hear, speak, keyboard, reason, communicate effectively and problem solve
- Requires prolonged sitting and telephone use
- Requires the use of office equipment such as computer terminals, telephones, copiers and printers
- Infrequent lifting to 15 pounds
- Infrequent stooping
- Public speaking required
Segregation of Duties
Every employee is responsible to perform their duties and responsibilities in accordance with Noridian values, policies and procedures, including but not limited to: Segregation of Duties Principles, HIPAA, Security and Privacy, CMS requirements, the Noridian Compliance Program and any other applicable laws, rules and regulations.
Statement of Other Duties
This document describes the essential functions, requirements, and responsibilities of this job, and is not intended to be a complete list of all tasks and functions. Employees may be requested to perform job related tasks other than those specifically listed in this description and may be required to perform any task requested by the supervisor or management.
Total Rewards Package:
Health, Dental and Vision Insurance, Voluntary Insurance Plans, Health Savings and Flexible Spending Accounts, 401k and Company Match, Company-paid Life Insurance, Education Assistance Program, Paid Sick Leave, Paid Holidays, Increasing PTO Accrual Plan, Medical/Parental/Disability Leave, Workers Compensation, Retiree Benefits, Severance Package, Employee Assistance Program, Financial and Health Wellness Benefits, Casual Dress, Open Office Setting, and Online Learning System.
CMS Access Compliance and Regulation Contingency Statement
Some positions require compliance with (i) federal and agency specific regulations and related clauses included in Noridian's prime contracts with the Government, (ii) background checks, and (iii) eligibility for a government-issued identification card.
Equal Employment Opportunity
Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities as well as Sexual Orientation or Gender Identity.
Below is the salary range for potential new hires.
Salary Range: $52,120 - $85,724 per year
Other Compensation: Incentive Plan
This job will be closed 4/30/2024 at 8:00AM CST. No further applications will be considered.