SUMMARY

The goal of the Intake Specialist/Administrative Assistant for AND pilot project is to provide timely communication between Bayaud and DHS from initial referral into services, distributing referrals among AND Benefits Navigators, supporting quality data and reporting to DHS on a regular basis. Position is responsible for providing administrative support to benefits navigators to best support participants throughout the SSI/SSDI claims process.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Process referrals from DHS within contract timelines.
• Distribute new referrals to AND Benefits Navigators
• Collaborate with AND Benefits Navigators to connect participants to services and resource acquisition including but not limited to SNAP, TANF (Temporary Aid to Needy Families), Medicaid, Medicare, and Long-Term Care Medicaid, OAP (Old Age Pension) and other public benefits programs as appropriate.
• Request and maintain medical, physiological, school, work records in compliance with HIPPA and confidentiality statutes, regulations and rules
• Identify proper forms and obtain signatures on all the required forms and documentation.
• Maintain regular contact with participants during the referral process and respond promptly to participants with appropriate documentation.
• Interact with community members in a way which supports cooperation among agencies and resource acquisition
• Maintain regular contact with Medical providers as well as DDS and SSA as needed, including supporting attendance for Consultative Exams
• Provide monthly reports to supervisor on status of cases
• Support data and reporting requirements regarding participant in appropriate databases

OTHER DUTIES AND RESPONSIBILITIES include the following:

• Remain culturally attuned to the people of the community being served, able to communicate, be sensitive and compassionate.
• Very knowledgeable of the environment and systems through which the participant must move in order to access programs and services.
• Be connected with internal resources, external allies, service agencies and critical decision makers and make appropriate and accurate referrals to partners as appropriate
• Keep abreast of current trends in community resources, social security benefits, state government benefits, medical and mental health programming and best practices in accessing these resources and programs
• Maintain accurate data entry and record keeping. Participate in ongoing trainings and professional development opportunities that will contribute the effectiveness of the SOAR team
• All other duties or special projects as assigned

QUALIFICATIONS

• Highly organized, strong attention to detail and experienced in administrative systems
• Detail oriented with excellent ability to accurately enter data in systems and on forms
• Familiarity with public benefit programs particularly the Social Security benefits programs of SSI/SSDI
• Ability to encourage, support and acknowledge participants utilizing compassion and trauma-informed care principles
• Ability to communicate effectively with participants and staff
• Experience working with individuals with disabilities and mental illness preferred

• Excellent Microsoft Office Skills, especially Excel, Outlook, and Word

• Excellent communication skills (written and verbal), grammar, and reasoning skills
• Typing speed at 40 wpm or more is preferred
• Ability to handle confidential and sensitive information without breach

EDUCATION and/or EXPERIENCE

High School Diploma or 1 year of Administrative Experience

LANGUAGE SKILLS

Ability to read and interpret documents such as federal regulations, medical and psychological records, and data reports. Ability to write detailed reports and professional correspondence. Ability to speak effectively with participants, community partners and federal and state stakeholders.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area. Ability to develop a participant budget, calculate dates/times and track income changes.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and use hands. The employee frequently is required to talk or hear; the employee is occasionally required to stand, walk, reach with hands and arms, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities by this job include: close vision, distance vision, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.

• Travel: Occasional travel within the Denver Metro area.

OTHER

Equipment Used: PC, telephone, copy machine, fax, calculator