DescriptionThe Senior Administrative Assistant will perform complex diversity of secretarial and clerical duties under general supervision.
QualificationsMinimum Education High School Diploma or GED (Required) Or
Minimum Work Experience 3 years secretarial experience, preferably in a medical office or healthcare environment (Required)
Required Skills/Knowledge Ability to type 55 wpm required. Must have expert knowledge of secretarial, office administrative procedures, and knowledge of use and operation of standard office equipment. Advanced software skills are required, as well as Internet research abilities and strong communication skills.
Functional Accountabilities Communications
Manage access to administrator by screening calls and visitors to determine appropriate course of action.
Serve as a liaison, with delegated authority, between administrator and subordinate units by relaying instructions and information and
following commitments through to completion.
Interact and communicate with a strong degree of judgment and discretion.
Research, develop and draft letters, memos, or reports to communicate the manager's decisions, ideas, and agenda.
Identify and resolve problems that would not require manager 's direct involvement.
Address issues in accordance with priorities, policies, commitments, and program goals of the manager.
Office Technology
Utilize office equipment and other relevant technology (software and systems) to meet organizational needs.
Research information to support conclusions and recommendations (for unusual and novel situations).
Establish and maintain paper and electronic files and records for manager.
Maintain manager's calendar , schedules and appointments without prior approval based on knowledge of manager's responsibilities and issues of importance.
Locate and assemble information for various reports, briefings, and conferences.
Make travel arrangements.
Budget Support
Provide support in monitoring and reconciling departmental or program budget, tracks travel and office expenditures.
Safety
Speak up when team members appear to exhibit unsafe behavior or performance
Continuously validate and verify information needed for decision making or documentation
Stop in the face of uncertainty and takes time to resolve the situation
Demonstrate accurate, clear and timely verbal and written communication
Actively promote safety for patients, families, visitors and co-workers
Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance
Organizational Accountabilities Program Knowledge
Demonstrate an awareness of the program's operational structure, and manager's scope of responsibilities; work requires an awareness of specific functions and staff assignments within the organization.
Demonstrate working knowledge of policies, procedures, and processes required within the organization.
Demonstrate familiarity with rules, regulations, and laws affecting organization.
Organizational Commitment/Identification
Partner in the mission and upholds the core principles of the organization
Committed to diversity and recognizes value of cultural ethnic differences
Demonstrate personal and professional integrity
Maintain confidentiality at all times
Customer Service
Anticipate and responds to customer needs; follows up until needs are met
Teamwork/Communication
Demonstrate collaborative and respectful behavior
Partner with all team members to achieve goals
Receptive to others' ideas and opinions
Performance Improvement/Problem-solving
Contribute to a positive work environment
Demonstrate flexibility and willingness to change
Identify opportunities to improve clinical and administrative processes