Company Overview

We're Lumos, a provider of 100% Fiber Optic Internet, Total-Home Wi-Fi, voice and streaming services across North Carolina, South Carolina and Virginia. We believe that the possibilities of tomorrow cannot be built on the infrastructure of yesterday. That's why we're building a 100% Fiber Optic network from the ground up for families, small businesses and communities, backed by local, expert customer service. An Internet built for that most hopeful of all things - the future. Because whatever the future holds, we make it faster. Learn more at Lumos | High-Speed Fiber Internet Provider in NC, VA and SC (lumosfiber.com)

The Position

The Inside Sales Representative will sell Broadband, Voice, TV and any features to residential accounts via inbound/outbound calling. Team members are expected to provide unparalleled customer service by answering customer inquiries, promoting and selling products and services. Responsible for follow-up, closing sales, building and maintaining internal and external customer relationships, making outbound calls on a regular basis. Maintain a strong understanding of all residential offerings from Lumos Networks. Data entry, customer management and systems access/usage required daily.

Duties & Responsibilities:

• Sell DSL, Fiber, Voice, and Video to residential accounts via inbound or outbound calls, chats, emails, and leads while meeting monthly, quarterly, yearly sales targets
• Follow up with CLEC and ILEC orders. Upsell residential accounts when applicable.

• Stay up-to-date with competetive products, new or changes to methods and procedures, and new promotions.
• Continuous training on selling, customer service and technical skills.
• Manual sales, call, and referral tracking.

Qualifications

• Education: BS or BA in Business Administration or Marketing preferred.
• Experience: Two to three years of sales or customer service experience. Knowledge and understanding of telecommunications industry and related products preferred. Proficient in Microsoft Office.
• Key Competencies: Must have excellent oral, selling and listening skills.

Our commitment to communities includes recruiting and rewarding the Lumos team members who are working together to build a brighter tomorrow.

We have:

• Comprehensive health, dental, and vision coverage.
• Competitive compensation packages, including bonus options for eligible positions.
• Paid Time Off and 12 Paid Holidays / Personal Days.
• Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs).
• 100% employer-paid life and disability insurance.
• Employee Assistance Program (EAP) with access to professional support for life's challenges.
• 401K plan w/ up to 5% employer contribution and a self-directed brokerage option.
• Wellness program offering education and cash incentives for gym attendance and nutrition programs.
• Employee referral bonuses.
• Discounts on Lumos Fiber Internet for employees who live in our service areas.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

• North Carolina, USA