Location

Multiple Locations.

McAllen, TX; San Antonio, TX; Phoenix, AZ

Clearance Level

T2 - Moderate Risk Public Trust (MRPT)

Primary Function

The IT Specialist is responsible for supporting end-users with IT-related problems in a responsive and service-oriented manner. This position supports the day-to-day operations of the transportation services for Unaccompanied Children (UC) and Family Units (FAMU) in setting up, management, and maintenance of IT-related equipment.

All services shall be provided in accordance with established standards, principles and ethics of the profession, applicable professional specialty organizations, and the high-quality standard for which Acuity International is recognized. Actively support and uphold the Company's stated vision, mission and values.

Responsibilities

• Serves as IT liaison with contractor's corporate office.

• Troubleshoots and resolves IT issues impacting local contract performance.

• Supports technical, systems and database management.

• Training staff with IT related equipment.

• Assist with the troubleshooting, installation, and implementation of systems.

• Other duties as assigned to support Site Manager and Program Manager.

Job Requirements

• Possess a bachelor's degree from an accredited university (an associate degree with two or more years of extra relevant experience may be substituted for a bachelor's degree, or more than four years of related experience may be substituted for a degree).

• Have at least two years or more of documented experience in a field related to information technology support, system/database development or management, or similar occupational area; and (a minimum of four years of experience is required when an associate's degree with two or more years of relevant experience is substituted for a bachelor's degree or 6 years of experience in a related field when four years of experience is substituted for a degree).

• Demonstrate experience applicable to the goals and objectives of this requirement and appropriate for a similar program environment.

• Clean criminal background check, a favorable credit check, and no prior drug use.

• Psychological, honesty/integrity validation pre-employment screening and annual re-screening.

• Must be proficient in English; able to receive and understand detailed information through oral and written communication.

• Must be able to multi-task, be detail-oriented, be organized and have excellent verbal and communication skills.

• Must be proficient with computers, common office equipment, and MS Office suite.

• Meet the requirements of the contract for all immunizations.

• Must be able to work full time hours, weekends, and holidays.

• Must be at least 21 years of age.

• Must be a US citizen.

Preferred Qualifications

• 2-3 years' IT experience

• ORR or ICE experience

• CPR/First Aid certification

Physical Requirements and Work Conditions

• Must be able to sit or stand for extended periods of time in an office environment.

• Must be able to lift, bend, and stoop up to 50 lbs.

• Must be able to travel as needed.