Benefits Administrator

DUTIES:

Under indirect and intermittent supervision, assist in the administration of the Company's Benefit Plans. Explain benefits to co-workers, retirees, survivor beneficiaries and representative of deceased co-workers and retirees; and perform related work as assigned. Monitor and ensure correct administration of co-worker and retiree benefit records and perform related work as required. Work with others to maintain current and efficient processes for the benefit of employees, retirees, and the department, and maintain current procedures and documentation of work processes. As assigned, train, delegate, and check work of co-workers.

In connection with these duties, perform the following key responsibilities: Calculate, reconcile, process payments, and prepare communications for various benefits. Problem solve with the various vendors on issues needing resolution. Create, monitor, maintain, prepare, and/or share various reports using information provided by vendors and/or internal HR/Payroll system to assist in correctly administering co-worker benefits. Assist the third party administrators with administration of healthcare/life benefits, retirement and pension processing. Troubleshoot routine and non-routine matters; recommend solutions to rectify the issue and prevent future issues of the same nature. Direct co-workers and retirees on processes related to updating, applying and enrolling in benefits and co-worker programs including, but not limited to, healthcare, relocation, flexible/healthcare spending accounts, 401k, health savings accounts, retirement, and long term disability. Review, resolve, and reconcile data and deduction files provided. Calculate and verify actual and estimated benefits and other related data in connection with the Company's benefit plans.

Contact and provide assistance to co-workers who may qualify for Long Term Disability, to explain benefits, processes and options under the Company's benefit plans. Conduct various processes for the Long Term Disability Plan and provide ongoing support related to the administration of the Plan. Assist in preparation and delivery of letters, directives, forms, presentations and reports, as required, in connection with the Company's benefit plans. Answer questions from co-workers and survivors or representatives of deceased coworkers and retirees, in connection with the Company's benefit plans. Communicate with survivors or representatives of deceased co-workers and explain the benefits due under the Company's benefit plans. Work with survivors or representatives of deceased co-workers on the recoupment of any overpaid pension benefits.

Provide support and resolve, as appropriate, escalated benefit issues, questions, or concerns. Obtain or provide information about the necessary papers and proof of claims, as required under the Company's benefit plans, and direct callers to resources for claims and appeals as appropriate. Assist in preparation and maintenance of benefit information and statistics, and conduct research and provide information in support of benefit claims and appeals, as directed. Perform related duties both recurring and non-recurring as may be assigned. Participate in or lead process improvement initiatives, as directed. Participate in and provide subject matter expertise for various benefit-related projects and process improvement efforts. Provide input and innovative ideas to improve and enhance the co-worker benefit experience.

SPECIAL RESPONSIBILITIES:

Comply with HIPAA and other applicable regulations. Specifically, hold as confidential all information acquired and developed in the course of performing these duties, including but not limited to diagnosis, claims, salaries, pensions, insurance, personnel data, and the data of a personal or financial nature relating to personnel or the estates of deceased employees and retirees.

CONTACTS:

With co-workers at various levels in Human Resources and other departments of the Company. With co-workers, retirees, dependents, survivors and beneficiaries. With representatives of the various vendor partners. With physicians, hospital employees and suppliers of health services. With government offices or agencies as required.

QUALIFICATIONS:

Bachelor Degree in Business Administration or a related field.

Three years of group benefit plan administration experience (i.e. pension, 401(k), health and welfare plans) within the last seven years or HR generalist experience with demonstrated experience and knowledge in group benefit plan administration.

Thorough knowledge of a variety of group benefit programs as demonstrated by previous work experiences.

Ability to communicate with co-workers, retirees, and others regarding sensitive benefit related topics.

Ability to perform administrative duties with speed and accuracy.

Ability to exercise judgment within the scope of assigned operations.

Strong working knowledge of Microsoft Office, and specifically expertise in Excel and Word.

OTHER:

Candidates must be able to perform the essential functions of the job with or without reasonable accommodation. The Company will provide reasonable accommodation in appropriate circumstances when consistent with applicable law.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, genetic information, military service or status, pregnancy, marital status, sexual orientation, gender identity or expression, or any other class, trait, or status protected by law.