Cambridge Isotope Laboratories, Inc (CIL) has an outstanding opportunity to join our Customer Service team as an Customer Service Representative based in our Tewksbury, MA location. As the leading company in a rapidly expanding increasingly critical scientific market, CIL and our subsidiaries supply over 15,000 products to 30,000 research customers around the world and work with cutting edge researchers in clinical diagnostics, metabolic research, proteomics, environmental testing, protein discovery, nuclear medicine, drug development, metabolomics, semiconductor, OLED and industrial applications. CIL has had consistent growth and profitability for over 40 years. CIL's growing customer base spans academia, pharmaceutical and industry, enabling collaborations with Nobel laureates, industry-leading scientists, and chemists. CIL partners with leading instrument manufacturers as well as pioneering research groups that have expertise in product development to drive market growth.

Under general supervision, the Customer Service Representative is responsible for the timely and accurate entering of Domestic and International sales orders and requests for product price quotations into the Company's internal computer system. The Customer Service Representative is also responsible for receiving inbound customer phone calls. This will become a hybrid position following successful completion of the training period.

Responsibilities

• Enters into our internal computer system requests for price quotations and sales orders per procedures and customer specific requirements. Orders are received by phone, email and website from customers and/or distributors
• Make updates or changes to orders as necessary
• Relying on historical data, process knowledge and judgment, provides additional and/or special handling in response to exception situations. Will inform and/or consult with department management as necessary regarding appropriate course of action
• Email order acknowledgments, change orders and completed quotations, as directed by Account Coordinators
• Supports Account Coordinators by providing backup during exceptionally busy periods
• Responds to distributor and customer requests for documentation, as directed by Account Coordinators
• Performs any related work as delegated by the Manager of Global Customer Service and Sales Channels

• Bachelor's Degree in Chemistry, Biology or a related science preferred
• 0-2 years of order entry or related data entry experience preferred
• PC skills including proficiency with Microsoft Word, Excel, Outlook and database systems
• Strong attention to detail, organizational skills, ability to manage multiple demands, work within established deadlines and follow tasks through to completion required
• Must be proactive in resolving issues and possess excellent communication and interpersonal skills

CIL offers a competitive salary and a comprehensive benefits including generous paid time off, Long Term Incentives, 6% matching 401K plan and health insurance with no in-network deductible.

CIL is an EEO/Affirmative Action employer.

Learn more about us on our website:

About us:

As the leading company in a rapidly expanding increasingly critical scientific market, CIL and our subsidiaries supply over 15,000 products to 30,000 research customers around the world and work with cutting edge researchers in clinical diagnostics, metabolic research, proteomics, environmental testing, protein discovery, nuclear medicine, drug development, metabolomics, semiconductor, OLED and industrial applications. CIL has had consistent growth and profitability for over 40 years. CIL's growing customer base spans academia, pharmaceutical and industry, enabling collaborations with Nobel laureates, industry-leading scientists, and chemists. CIL partners with leading instrument manufacturers as well as pioneering research groups that have expertise in product development to drive market growth.

Cambridge Isotope Laboratories, Inc., with headquarters in Tewksbury, MA, is the world's premier producer of stable isotope labeled compounds and a world leader in the field of stable isotope separations. CIL has over 675 employees with laboratories in the U.S., Canada, France and Germany. CIL is a subsidiary of the Otsuka Pharmaceutical Group.

For over 40 years, CIL has specialized in the development, production, and marketing of stable isotopes and chemical compounds labeled with stable isotopes. Join us for excellent career opportunities as we drive the expansion of market applications with innovative product development.

Learn more about us on our website: