Company Overview

Conversation is key to everything we do at Interactions.

We were founded on the belief that every conversation is an opportunity, whether it’s to build trust, provide assistance, get advice, share information or find out something new. It’s important to get it right — every time.

At Interactions, we help leading brands have millions of productive conversations with their busy customers every day, no matter if they’re talking, tapping, typing or swiping. And along the way, we’re creating happier, more loyal customers and saving businesses millions of dollars.

We’ve been expanding what’s possible in customer sales, service and support since 2004. With our Adaptive Understanding™ technology, we were the first to commercialize truly omnichannel Intelligent Virtual Assistants that combine artificial intelligence and human understanding. The result? Conversational, engaging interactions across channels. Vastly improved self-service. Customers and businesses getting more done in less time.

And amazing conversations.

Our Core Values 

We Are Passionate About Transforming Customer Experience

We exist to eliminate broken communication and replace it with technology that conforms to the human. We enable our clients to transform their customers’ experience from one that seeks to contain and deflect, to one that engages and satisfies.

We Are Obsessed With Our Customers’ Success

Customers are an extended part of our team - their success is our success. We are hyper-focused on doing what it takes to ensure that our customers garner improved customer experience, increased customer engagement and compelling ROI. 


We Respect Each Other

We value open and frequent communication, honesty, courtesy, sincerity and timeliness. Our people are what make Interactions successful. We respect the unique skills of others, regardless of department or title, to foster an inclusive and supportive working environment.


We Embrace Disruption

We seek to change convention and the status quo. We are agents for change—our technology enables our customers to transform their support model and the way we do our jobs. We not only embrace change, we seek to drive change.


We Do What We Say

We hold ourselves to a high degree of professionalism and commit to excellence in all we do. We make commitments and we keep them, to our employees, to each other, to our customers, to our shareholders and to our community.


We Create Opportunity

We endeavor to create opportunities for our employees to advance their skills, their interests, their passions, their careers and their lives.

Company Summary
Interactions LLC
Number of Employees
(774) 235-0126
31 Hayward Street
#Suite E
Franklin, MA