QUALIFICATIONS
- Excellent Microsoft Office Skills, especially Excel, Outlook, and Word.
- Excellent communication skills (written and verbal), grammar, and reasoning skills
- Ability to handle confidential and sensitive information without breach
- Related experience required
- Provide excellent customer service and model effective communication skills when handling callers
- MUST pass the VA security clearance and background check
- Considerable dependability & independence working alone during shift
EDUCATION and/or EXPERIENCE
Bachelor’s Degree required along with a minimum of five years direct and progressive experience required.
LANGUAGE SKILLS
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
MATHEMATICAL SKILLS
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
REASONING ABILITY
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
CERTIFICATES, LICENSES, REGISTRATIONS
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit and use hands. The employee frequently is required to talk or hear; the employee is occasionally required to stand, walk, reach with hands and arms, kneel. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities by this job include: close vision, distance vision, and ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually quiet.