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Assistant Director of Campus Visit Experiences
San Antonio, TX
Job Description
Summary
Responsible for planning, coordinating, and executing Office of Admissions on-campus and virtual open house programs for admitted and prospective students. Supervises a team of student employee tour guides. This position is an integral part of the visit team and, therefore, also collaborates and assists with additional visit experience duties.
Schedule
Duties and Responsibilities
Essential duties and responsibilities may include, but are not limited to, the following:
Supervision
Given:
Experience
Required:
Skills
Computer Software:
Knowledge
Required:
Required:
Licenses and Certifications
Required:
Physical Demands and Working Conditions
Trinity University will post non-exempt staff positions for 5 business days and exempt staff positions for 10 business days. Faculty positions will remain open until filled. However, postings may be extended if a sufficient number of qualified applications has not been received. Trinity University also reserves the right to close the posting if a qualified applicant pool has been received.
Trinity University is an equal opportunity employer and as such provides equal opportunity for employment and advancement of all employees without regard to race, color, religion, sex, age, national origin, disability, military/veteran status, sexual orientation, gender identity, gender expression, or any status protected by Federal, State, or Local Laws.
Equal Opportunity Employer – Disability and Veteran
Responsible for planning, coordinating, and executing Office of Admissions on-campus and virtual open house programs for admitted and prospective students. Supervises a team of student employee tour guides. This position is an integral part of the visit team and, therefore, also collaborates and assists with additional visit experience duties.
Schedule
- Maintain and satisfy minimum attendance requirements and work all full-time regular hours as established by the supervisor.
- Some evening and weekends.
Duties and Responsibilities
Essential duties and responsibilities may include, but are not limited to, the following:
- Plans and executes in-person and virtual admissions visitor events for prospective and admitted students including, but not limited to, all open house events (e.g., participant registration, staffing, venues, catering, logistics, vendors, presenters).
- Hires, trains and supervises student tour guide employees.
- Assists in the planning and execution of select in-person and virtual admissions visitor events.
- Collaborates to determine the admissions visitors’ annual calendar of events and corresponding schedules for each.
- Develops and implements electronic and print communication and materials for each event, as well as collaborates with admissions marketing staff on promotional campaigns and communication.
- Develops and utilizes event functionality in admissions CRM software (e.g., event creation, managing event registrations).
- Manages, creates and orders event related inventory, such as materials, supplies and branded gear.
- Covers for work ordinarily performed by another staff or student including, but not limited to, coordination of daily visits, lobby coverage, answering phones and managing student employees.
- Cooperates and collaborates with other employees in the spirit of teamwork and collegiality.
- Complies with all Trinity University policies and guidelines.
- Performs other duties as required.
- Motivates others and ensures that the individuals they lead achieve their goals.
- Independently obtains necessary knowledge and skills needed to keep up with technology and changing roles.
- All jobs require a current Criminal Background Check (CBC)
- Occasional travel and the transportation of guests
- Willingness to contribute evening and weekend hours
Supervision
Given:
- Supervises 30 plus students.
- General instruction from supervisor, either verbally or in writing
- Decision-making responsibility in execution of specific duties
- Operates independently for most routine matters
Experience
Required:
- 3 years of event planning or related experience
- Supervisory experience
- Customer service experience
- Higher Education experience
- Slate or other CRM experience
Skills
Computer Software:
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Windows
- Microsoft Word
- Google suite (including Google Drive, Sheets, Documents, Calendar, Mail)
- Slate (CRM)
- Virtual Platforms (e.g., Zoom)
- Others as needed
Knowledge
Required:
- Excellent time management, organizational, and project management skills
- Ability to promote the University through creative event programming
- Ability to work with a diverse range of faculty, staff, and students, and contribute to the climate of inclusivity
- Strong work ethic
- Attention to detail
- Ability to lead and motivate a team of student employees
- Flexibility and composure in impromptu or stressful circumstances
- Ability work independently and take initiative with minimal supervision
- Consummate team player who can work collaboratively on projects
- Strong technical skills and the ability to quickly learn and utilize new software
- Excellent verbal and written communication
- Strong problem solving, critical reasoning, and analytical skills
- Ability to quickly learn about Trinity University and related admissions information.
Required:
- Bachelor's degree from an accredited institution.
Licenses and Certifications
Required:
- A valid Texas Driver’s License and a good driving history
Physical Demands and Working Conditions
- Bending
- Carrying
- Driving
- Grasping
- Handling
- Hearing
- Reacting
- Reading
- Standing
- Sitting
- Stooping
- Talking
- Turning
- Twisting
- Using both feet
- Using both hands
- Walking
- Writing
- Lifting/carrying up to 25 pounds.
- General office environment
Trinity University will post non-exempt staff positions for 5 business days and exempt staff positions for 10 business days. Faculty positions will remain open until filled. However, postings may be extended if a sufficient number of qualified applications has not been received. Trinity University also reserves the right to close the posting if a qualified applicant pool has been received.
Trinity University is an equal opportunity employer and as such provides equal opportunity for employment and advancement of all employees without regard to race, color, religion, sex, age, national origin, disability, military/veteran status, sexual orientation, gender identity, gender expression, or any status protected by Federal, State, or Local Laws.
Equal Opportunity Employer – Disability and Veteran
Job Summary
Employment Term and Type
Regular, Full Time
Required Education
Bachelor's Degree
Required Experience
3+ years
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