Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; state and optional retirement plans; access to UA recreation and cultural activities; and more!

As a cost-saving measure related to the impact of COVID-19, Furlough and Furlough-Based Salary Programs have been approved by the Arizona Board of Regents. All new hires subject to the programs will be notified in accordance with adopted Furlough and Furlough-Based Salary Programs guidelines and will be required to comply with all measures. To learn more about the programs and whether this position is affected, please visit hr.arizona.edu/FY-2020-2021-Furlough-Program.

• Receive and prioritize incoming telephone, voicemail, email and in-person requests for assistance from our clients. This includes staffing the section's front desk where walk-in traffic presents.
• When helping clients; evaluate and resolve client computing issues by phone or in person.
• Track, log and document all requests for service and other work in detail; Due to the fluidity of changing orders, we track via a web-based scheduling system until completion of the task. All completed jobs are then entered to our operations tracking and billing system.
• Train and guide all clients in the appropriate use of computer and audiovisual equipment in support of presentations, classes and videoconferencing.
• Flexibility to work varied hours; many of the events and activities that this position supports take place in various locations on campus and during off-hours, including weekends and evenings.
• Ability to maintain professionalism while analyzing and remedying computer and audiovisual problems on the spot, often in front of waiting clients.

• Up to 1 year of relevant work experience required.
• Bachelor's degree or equivalent advanced learning attained through experience required.